Billing Issues

Devpilot tracks each payment with a status of Pending, Completed, or Cancelled, and each subscription with a status of Active or Inactive. Payments run through one of the supported gateways: Stripe, PayPal, or Flutterwave. This page covers the real states you can see on the billing page and what to do about each.

For general plan and pricing information, see the Billing documentation.

Payment stuck in Pending

Where you see it: Account > Billing > Payments shows a transaction with status Pending that is not moving to Completed.

A payment remains Pending while Devpilot is waiting on confirmation from the gateway. This is normal for a few minutes; longer than that usually means something is blocking the charge at the gateway.

Payment shows as Cancelled

Where you see it: A payment in the billing history has status Cancelled.

A Cancelled payment means the charge was abandoned or rejected. The subscription was not activated, you were not charged, and no refund is needed.

Common reasons:

• You closed the gateway tab before confirming.
• The card issuer declined the transaction (insufficient funds, fraud block, international block).
• The gateway declined the card (prepaid card restrictions, unsupported card type).

To proceed:

1. Open Account > Billing and start the plan purchase again.
2. If the same card keeps being declined, contact your card issuer or use a different card or gateway.

Subscription shows as Inactive

Where you see it: The subscription on Account > Billing > Subscription shows status Inactive, or the workspace banner warns that features are restricted.

A subscription becomes Inactive when:

• The current period's payment is still Pending or was Cancelled.
• The subscription was explicitly cancelled.
• The subscription expired and the auto-renew charge did not succeed.

While Inactive:

• Existing servers continue running. Devpilot does not shut down infrastructure for billing reasons.
• New deployments and new server provisioning may be restricted, depending on your plan.
• Your data and configuration are preserved.

How to reactivate

Upgrading or downgrading

Devpilot tracks upgrades explicitly — each subscription records whether it's an upgrade and links to the previous and new subscriptions so the billing history stays coherent.

• Upgrades take effect immediately. A new subscription is created and marked as an upgrade of the previous one.
• If you upgrade mid-cycle, the new charge covers the new plan. Check the payment entry to see the exact amount, including any discount and fee.
• Downgrades take effect at the end of the current period — your current subscription stays Active until it expires.

Discount or coupon did not apply

Where you see it: You entered a coupon code at checkout but the payment total does not reflect the discount.

• Confirm the coupon was typed exactly as issued — codes are case-sensitive.
• Check that the coupon applies to the plan you chose. Some coupons are plan-specific.
• If the code was accepted at checkout but the discount on the resulting payment is zero, contact billing support with the payment reference and the code you used.

Changing payment gateway

Devpilot records each payment against a specific gateway. To switch gateways for the next renewal:

1. Let the current subscription continue until the next payment is about to be charged.
2. When the new payment appears on your billing page as Pending, cancel that attempt and initiate a new one from the checkout flow with a different gateway selected.
3. Complete the flow in the new gateway.

If you want to switch immediately, you can pay the next cycle early using the new gateway — an upgrade record is created and the old subscription becomes Inactive.

Viewing payment and invoice history

Account > Billing > Payments shows every payment with:

• Reference — the unique ID Devpilot uses for the transaction.
• Amount — the amount charged.
• Discount and Fee — applied at the time of charge.
• Gateway — Stripe, PayPal, or Flutterwave.
• Status — Completed, Pending, or Cancelled.
• Confirmed at — when the gateway confirmed the charge (only set for Completed payments).

Click any payment to open its detail. If you need a corrected invoice (tax ID, company name), contact billing support with the reference.

Unexpected charges

If a Completed payment does not look right:

1. Open the payment detail and confirm the plan — it tells you what plan the charge covered.
2. Check the activity label — today, every charge corresponds to a plan subscription.
3. Check whether the payment is an upgrade (the linked subscription is marked as an upgrade). Mid-cycle upgrades can produce additional charges.
4. If the charge still does not match anything you expected, contact billing support with the reference.

Cancelling a subscription

Contacting billing support

For billing issues that cannot be resolved through the dashboard, contact Devpilot billing support through Help > Contact Support and choose the billing category. Include:

• Your account email
• The payment reference (from the payments page)
• The gateway used (Stripe, PayPal, or Flutterwave)
• The status shown (Pending, Cancelled, Completed)
• A short description of what you expected vs. what happened

Billing support typically responds within one business day.